Shipping & Returns

T.U.K Makeup ships from Australia nation-wide and internationally.  We offer 3 delivery options:

National Delivery – Standard Aust Post (within Australia only)

  • Shipped within 24 hrs after the order is processed.
  • Please allow 5–10 working days for your order to reach you.
  • Charged at $9 AUD to anywhere within Australia

National delivery – Express Aust Post (within Australia only)

  • Shipped within 24 hrs after the order is processed.
  • Please allow 2–5 working days for your order to reach you 
  • Charged at $12 AUD to anywhere within Australia

  • International Delivery (all locations outside of Australia) Shipped by Standard Aust Post.
  • Shipped within 24 hrs after the order is processed.
  • Please allow up to 26 business days for your order to reach you.

We offer FREE standard shipping for orders in Australia that orders that exceed $250 AUD.

If you do not receive your order in the expected time, please email us: contact@tukmakeup.com

Delivery costs will be stated on the website at the time of order. We use Australia Post to ship orders and operate a Monday to Friday service for both our National and International Delivery options. A specific time slot cannot be specified with any of our Delivery Options, your order may not require a signature upon delivery however we will be able to provide an Aust Post tracking number.

Please note that during our seasonal sales and periods of high promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.

All orders are security sealed before shipping, so please advise us if your package has arrived in a state that is unsatisfactory due to obvious tampering. In this event, please email us at contact@tukmakeup.com and our helpful customer service team will assist you.

If you are unhappy with your purchase, we offer a full refund on all online purchases returned in the condition in which they were sold within 7 days and offer an exchange on all goods returned within 14 days. To exercise your return rights, you must notify us within 2 working days from the day you received your order. Your order must be received by us, in the condition in which we sent it, including unopened product boxes, for you to receive a refund/exchange.

Please be aware that for hygiene reasons, we can only offer a replacement/ refund on opened items if the item is faulty or you have experienced an adverse reaction. We do not offer returns/refunds on opened items if you change your mind.

When returning any items to us, they must be returned with all protective external product packaging received with your goods, such as boxes.

Returns are usually processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer.

Sometimes goods may be subject to delays, due to customs. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted. Please note that promotional or discount codes cannot be used in conjunction with any other offer or promotion.

All orders are subject to acceptance and availability. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed the order with us, you will receive an e-mail confirming receipt of your order. Please be advised that this email is a confirmation that we have received your order, not an acceptance of  the latter.

Once a standard pre-authorisation check on your payment card is complete, payment will not be taken until your order has been accepted. We carry out security checks on all orders and may cancel your order should it fail these checks, at which you will be notified. We reserve the right not to accept your order in the event that the item ordered is out of stock or other such reasons, but we will endeavour to satisfy your order to the best of our ability. In the unlikely event that your ordered goods are unavailable, we will notify you before proceeding.